In response to widespread criticism that the team provides terrible customer service to its fans, the Washington Redskins have rolled out a new strategy aimed to give fans some of the best access and benefits seen anywhere in the NFL.

A team press release apologized for the sub-par gameday experience at FedEx Field, and promised a series of new measures that will provide a better experience for everyone.

One of the more interesting wrinkles: Season-ticket holders will receive in-game notifications on player status updates letting them know whether injured athletes will be coming into the game. As the press release hypes, these alerts "as well as news of team signings during free agency, trades, draft picks, and other transactions all season long via the Redskins Mobile App – even before the NFL or the media!"

"You took the time to tell us what you want," general manager Bruce Allen wrote in the release, according to the Washington Post. "We listened and will continue to listen to make our game day experience the best it can be."

Other features will include:

-- The team marching band's return to its previous location in the lower level of the stadium.

-- Increased staffers in parking lots and inside the stadium, helping control traffic and direct fans to where they're trying to go.

-- More engaging use of the stadium's video board.

-- The team's official radio broadcast will now be synced with TV broadcasts, so fans can watch the game while listening to the radio's play-by-play.

-- A loyalty program will let fans accumulate points and redeem those earnings for memorabilia and other prizes.

-- Pre-game drinks sold at the stadium's pavilion will feature discounted "happy hour" pricing.

By and large, it looks like a good effort to accommodate fans and give them what they want. If the team doesn't turn it around on the field, though, none of this will matter much -- Washington fans are restless, and their patience is wearing thin. Since beating Buffalo in Super Bowl XXVI in January 1992, Washington has won just three playoff games with the most recent coming in the 2005 season.

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10 Best NFL Stadiums

 

The Flashiest: AT&T Stadium

Known not-so-affectionately as "Jerry World," after polarizing owner, Jerry Jones, it can hold more than 100,000 fans, easily the largest NFL venue. You're heard about the retractable roof, not to mention the HD Jumbotron that stretches from one 20-yard line to the other. It boasts field-level luxury boxes, pillar-less construction for unobstructed sightlines and off-field attractions like a Cowboys Hall of Fame. (Players are bigger and faster ... but at what cost? Follow the Evolution of the Football Player.)

 

The Top for Tech: Levi's Stadium

San Francisco's Levi's Stadium, the NFL's newest, is the most technologically advanced. (You wouldn't expect any different from a stadium in Silicon Valley.) Boasting Wi-Fi many times faster than its nearest competitor, not to mention stadium apps to order food and beverages from your seat, the "Field of Jeans" is easily the best venue to keep tabs on your fantasy team. The oversized inner bowl and relatively small upper decks mean there are few bad seats. (Mimic Kaepernick's speed and prowess.)

 

The Coziest Confines: Ford Field

Nestled in the heart of D-Town near casinos, restaurants and Comerica Park, the 2002-built brick-and-glass beauty is a fantastic place to spend a late fall afternoon. Vendors reflect the city's Greek and Polish roots with delicious gyro and sausage offerings. Plush lounges serve local craft beers and some of the most-inviting take-a-break-from-the-game environments you'll find. Whether the on-field product is good, you'll still have a blast. (Find inspiration with 20 Best Nuggets of Wisdom from NFL Coaches.)

 

The Best View: Sports Authority Field

The air is thin and the beer is cheap in Denver. With Peyton Manning slinging the pigskin, there aren't many more entertaining NFL teams to watch live. But during commercial breaks, your eyes will drift away from the field and toward the nearby Rocky Mountains, rising in the distance. The stadium's undulating upper deck mimics the up-and-down grandeur of the mountains. It's a one-of-a-kind, unforgettable experience. (If you want to bulk up fast, get Men’s Health Big Muscle Training Manual.)

 

The Ideal Amenities: Lucas Oil Stadium, Indianapolis

A lot of fans might be surprised to find "The Oil Drum" on this list -- but only those who have never visited. From cushioned, wide seats to the bright window wall looking out onto downtown, this is a fun, comfortable place. Vendors are numerous, smartly located and friendly. Architecture makes every seat a good one. Aesthetics incorporate local history and culture, so you feel like you're actually in a place -- not just some sponsorship-soaked cement dungeon. ("Super nerdy" interview: Andrew Luck.)

 

The Loudest: CenturyLink Field

There's no harder place in the NFL for visiting teams to win than "The Clink" -- the split-ceilinged, loud-as-a-rocket-blast home of defending Super Bowl champion Seattle Seahawks. But CenturyLink Field offers visitors a lot more than noise; its beautiful downtown location, towering canyon-like design, and exposure to that famous Pacific Northwest weather make this stadium unlike any other in the country. (Learn 5 Secrets from an NFL Trainer you can apply to your own body-sculpting efforts.)

 

The Tastiest Tailgate: Arrowhead Stadium

Say the words "Kansas City," and a lot of guys will feel a few taste buds pop at the thought of the area's famous barbecue. The parking lot eats outside of Arrowhead Stadium do nothing to diminish the town's rep. Couple the first-class ribs with one of the most passionate (and friendly!) fan bases in the country, and any football aficionado will find an inviting atmosphere at the home of the Chiefs. MAJOR bonus points: Arrowhead is one of the last pro stadiums that isn't saddled with a corporate moniker.

 

The Overlooked Gem: Heinz Field

From its lovely downtown perch near the banks of the Ohio River, Pittsburgh's Heinz Field is everything an NFL stadium should be but often isn't -- a fun, inviting representation of its city and fans. It's hard to name specifics when you're trying to define a place's "feel" and atmosphere. But attend a Steelers game and you'll get it. The fans tend to be natives, and they obviously love their team and their city. You'll want to be a local by the time you leave.

 

The Oldest: Soldier Field

Built in 1924 and beautifully renovated in 2003, Soldier Field in Chicago is easily the oldest NFL venue. Rich with history and situated between the skyscraper-dominated downtown and dark waters of Lake Michigan, the field where the "Monsters of the Midway" once won four titles in 7 years is still one of the most intimidating and hallowed arenas in all of pro football. One visit may turn you into a Bears fan for life.

 

The Most Legendary: Lambeau Field

There is no more-sacred playing field in football than Lambeau -- a.k.a., the "Frozen Tundra" -- where coach Vince Lombardi once stalked the sidelines. Tucked in a quiet neighborhood of tiny Green Bay, the 1950s-era stadium is a throwback to your father and grandfather's NFL. In a league increasingly dominated by highway-wrapped urban domes, it's a wholly unique experience. You may also be surprised that it's one of the largest and loudest. Lambeau should be a bucket-list destination.

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